Hospitality
How a restaurant can stop losing reservations during peak hours
Problem
Reservation calls arrived when the team was already serving guests. Staff had to answer the phone, write down details, confirm manually, and still handle no-shows.
Approach
We map the actual flow from booking request to arrival, then build a confirmation path that records the reservation, sends a reminder, and gives staff a simple view of the evening.
Outcome
The team spends less time on the phone, guests receive clearer confirmations, and cancellations are easier to catch before the table is lost.